Customers can use web portals to scan supplier invoices themselves. The invoices are converted automatically into a digital entry proposal.
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The construction sector is highly project-oriented. Following up supplier invoices is a core process and relates to both project and overheads invoices.
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The federal and regional governments provide a broad range of services. This involves intense communication with members of the public, companies and other authorities.
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Banks, financial service providers and insurance firms offer a wide range of services to their customers. Going forward, these services will increasingly be provided in digital format.
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Hospitals and elderly care institutions manage vast quantities of information. They work constantly to increase efficiency and gain economies of scale.
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Local authorities are striving to provide an increasingly broader range of digital services, along with more transparency.
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Interaction with suppliers, customers and outlets is a core activity. Document portals in the cloud form the basis of cooperation between suppliers and outlets, bringing together orders, contracts, invoices, etc.
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Customer service begins with the efficient follow-up of queries, notifications and complaints. Arco offers scanning and e-mail capture systems to deal efficiently with these types of situations.
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