The federal and regional governments provide a broad range of services. This involves intense communication with members of the public, companies and other authorities.
Web portals enable those concerned to submit applications, upload documents, complete forms and monitor statuses. Employees split up the work and monitor statuses with the help of digital workflows. The e-file manages all the documents, monitors tasks and deadlines and deals with communication to the relevant parties. Standard letters are drawn up automatically and signed digitally.
Paper archives are no longer required; the digital archive monitors archiving deadlines. Scanning systems digitalise paper documents and automatically capture characteristics like the file number, the party involved and the date.