Outsourcing delivery of premium notifications: lower costs, better service
Chris Govaerts, COO
A leading insurance broker providing solutions to companies and consumers:
Van Dessel handles customer invoicing and collects insurance premiums. This involves a large volume of documents (premium invoices and premium renewal documents), which have to be printed and sent by post. The aim of the insurance broker is to significantly increase the number of documents being sent digitally by means of BRIOplus software (Portima), which offers central management capabilities. Arco is responsible for delivering the documents.
The new procedure comprises the following steps: