The province processes no fewer than 25 000 invoices a year. On some work days (outside the holiday period), it is not unusual to receive around 250 invoices, which are all scanned in on the same day. Arco has proven to be capable of processing these volumes without any problems or delays. The smooth working relationship between the provincial authorities and Arco ensured that any problems in the start-up phase were tackled quickly and efficiently.
Outsourcing such large volumes of invoices to an external entity raised doubts at the start. However, they quickly receded after the service quickly became operational and demonstrated that it could work highly effectively. Arco’s flexibility, in particular, was an important factor in fine-tuning invoice enrichment.
Scanner software turned out to be easy to use, which kept the time spent on training down and acceptance levels high.